Discount Tire

We used this store back in 2018, and we’re back again today, 1/18/2024, and nothing has changed it seems…. The quality of service in every aspect was superb….. the pricing was good and I didn’t have to wait for too long either. CJ, I think he is the manager there, he was very kind and gentleman like…just a straight forward kind of man…. he runs a good business. Thank you guys…see you again….

I ordered tires online Friday night. They were delivered and installed on Monday. The texting check-in system could be improved. I didn't know if I should've stayed in my car or gone inside it wasn't clear to me. Maybe I missed the instructions. I chose to go inside. My status was waiting for service. After 30 minutes, I go to the counter and ask what's happening? My phone says waiting for service. He says you need to check in here also. Once the car goes in, it takes 30 minutes. I'm satisfied with the service provided. They have an excellent crew. Tires were mounted and balanced, with no vibrations at 70mph. Had an issue with a broken stud and some miscommunication. CJ at Discount Tire reached out and corrected it.

Came here to change my tires. I had already bought them online and made an appointment. I wish I knew the name of the man who helped me because he was great! He went to check my tires and was like "your tires are in pretty good condition. They would last you at least another winter Any reason why you're changing them?" That was so kind! I honestly was just changing it because I thought I should. But he told me my tires were in great condition and didn't want to sell me something I didn't need. I'm forever grateful for him! It was nice that he was looking out for me. I will definitely come back again when it is time to change my tires!!!

I have been going here for every tire purchase for the past 14 years with good results every visit. Today was entirely out of the ordinary. I had ordered and paid online for full set of winter tires and steel rims with a 9:15am appointment. The parking lot was completely full and cars were parked along the curb that runs around back. Lobby is also packed with people. When I checked in, I wasn't told it was going to be over an hour. After just over an hour, my van was pulled in. Apparently my tires had already been mounted to the rims since they had them bolted on in just a few minutes. It was at that point I told that one of my steel rims was bent and they mounted the winter tire on a loaner rim, so I would need to come back again to have that swapped out at some point. This should have been communicated prior. I would have much rather just ran my all seasons another week or two and then just picked up my winter tires/rims and put them on my car on my own time. I asked the manager about why it took so long and he pointed to his check in receipt that they got me out before the 10:40 time they promised me but not communicated by the guys up front. I started to drive the new tires home and it's obvious the balance is off. The steering wheel is shaking all over the place and they will need to rebalance the tires again. I have never had such a bad experience with this place. I overheard the workers up front saying that they have a newer store manager. Things happen, but communicating with your customers makes all the difference. My overall experience would have been better if the check in person had said just let me know what the ETA was and the manager would have given me options on the rim instead of making assumptions.